Overview of Refund Eligibility

7-Day Window: All refund requests must be submitted within 7 calendar days of purchase.

Access-Based Policy: Digital products become non-refundable once accessed (videos viewed, downloads initiated, quizzes started, tests submitted).

1. Subscription Services

   Monthly and Annual Subscriptions

   • Auto-Renewal: All subscriptions automatically renew unless canceled
   • Non-Refundable: Subscription payments cannot be refunded once processed
   • Cancellation: Cancel anytime through your account dashboard or by contacting support
   • Access Continuation: Your access remains active until the end of your current billing period
   • No Prorations: Partial refunds or prorated amounts are not available

   Subscription Changes

   • Upgrades: Take effect immediately with immediate billing of the difference
   • Downgrades: Take effect at your next billing cycle

2. Digital Products & Courses

   Eligibility Requirements

   • Unopened Content Only: Refunds available only if no course material has been accessed
   • 7-Day Limit: Request must be submitted within 7 calendar days of purchase
   • Verification Process: We verify access activity before approving refunds

   What Constitutes "Access"

   • Viewing any video content
   • Initiating downloads
   • Starting quizzes or assessments
   • Opening course materials

3. Trading Psychology Test & Course

   Individual Tests

   • Non-Refundable: Once submitted, tests cannot be refunded
   • Pre-Submission Refunds: Available within 7 days if test hasn't been started
   • No Cash Value: Test credits from subscriptions or promotions have no monetary value

   Test + Course Bundles

   • Same access rules apply to both components
   • If either test or course is accessed, entire bundle becomes non-refundable

4. Bundle Products

   Bundle Policy

   • All-or-Nothing: No partial refunds for bundled products
   • Single Access Rule: If any component is accessed, entire bundle becomes non-refundable
   • Same Timeline: 7-day refund window applies to entire bundle

5. How to Request a Refund

   Required Information

   Email support@deliberatetrading.com with:

   • Your full name
   • Email address used at checkout
   • Order number (if available)
   • Brief explanation of your refund request

   Processing Details

   • Timeline: Requests processed within 3-5 business days
   • Payment Method: Refunds issued only to original payment method
   • No Alternatives: No cash, check, or alternative payment method refunds

6. Third-Party Purchases

   Affiliate Marketplaces

   • Platform Policies Apply: Purchases through ClickBank or other platforms follow their refund terms
   • Direct Contact Required: Contact the marketplace directly for refund requests
   • Limited Responsibility: Deliberate Trading cannot process third-party platform refunds

   Amazon Affiliate Disclosure

   As an Amazon Associate, we earn from qualifying purchases made through affiliate links on our site.

7. Policy Enforcement

   Abuse Prevention

   We reserve the right to deny refunds in cases of:

   • Repeated refund requests from the same customer
   • Suspected misuse of refund terms
   • Fraudulent activity

   Consequences

   Policy abuse may result in:

   • Account suspension
   • Access restrictions
   • Permanent ban from future purchases

8. Agreement & Acceptance

   By completing your purchase, you acknowledge that you have read, understood, and agree to this Refund Policy. A confirmation checkbox is required at checkout to proceed.

9. Questions? Contact our support team at support@deliberatetrading.com

   This policy is designed to be fair to both our customers and our business. We appreciate your understanding and look forward to supporting your trading journey.